Language Intelligence Review
Check AI-classified messages and highlight the evidence that supports your decisions.
Case 1 / 3
Source messageCASE 01
CHANNELCustomer email
DOMAINAccount support
CONTENT TYPECustomer inquiry
Select a meaningful phrase with your mouse or finger, then choose “Add evidence”; or select a suggested phrase below.
AI suggested classificationHuman review required
PREDICTED INTENT
PREDICTED SENTIMENT
Treat these as suggestions; use the actual message to make your own assessment.
Annotation editorHUMAN REVIEW
2. Message sentiment
3. Handling priority
Your labels and evidence will appear in the final annotation record.
Annotation standards
• Choose the user's primary reason for contacting support.
• Identify sentiment from the text, not from assumptions.
• Highlight wording that directly supports your decision.
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Annotation record prepared
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